客戶應對哈拉術 Small talk with your clients

客戶應對哈拉術 Small talk with your clients

主題介紹
客戶應對哈拉術 Small talk with your clients

課程簡介
相信大家都有需要跟客戶outside meeting或Small talk的經驗吧,雖然感覺是很輕鬆的場面,但因為對方是客戶所以還是需要謹慎一些,在應對上還是有很多的小技巧,本課程將分成四個主題介紹:

1. Before the meeting
ex. 在會議之前必須做很多的準備,包括了解客戶的公司、經歷等等,才不會在聊天時講錯話,確認會議進行是否會用餐,挑選一家合適的餐廳及咖啡廳是很重要的,盡量不要聽選大家都去過的星巴克,也許可以挑一些比較特別並且安靜的空間,或者依照客戶飲食習慣挑選餐廳,

2. Introduction
ex. 需要詢問對方名字前,一定要先介紹自己的名字,並且在談話過程中不斷提及對方的名字,避免忘記客戶名字的窘境。

3. Tips & Things to watch out for
ex. 不要帶著悲觀的情緒,在談話進行中避免講到一些負面的消息,像是小孩生病、天氣很差等等,盡可能的保持正向樂觀,並且要再對的時間道歉,你必須要知道自己什麼時候應該說抱歉。

4. Post meeting
ex. 再最後的時候做總結,讓客戶克明白今天會議的主軸跟內容,讓客戶提出疑問並且去解決它的問題。

課程安排
#1 客戶應對哈拉術 Small talk with your clients

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Jason

Griffith University 澳洲格里菲斯大學
擁有超過8年以上的英語教學經驗
在多家知名語言中心教授商用英文和英文會話等課程
Live ABC 企業與學校外派優良師資

As an ESL teacher that has been working in the industry for the past eight years, I have honed my craft and learned from my experience just what students need from their classes. From what I have observed, the common English education in Taiwan suffers from mundane repetition, error in the order of skills that are taught, and a lack of conversational practice.
Let me elaborate.
It is no secret to anyone in Taiwan that most people spend a majority of their younger lives here learning English, perhaps from a very young age, but ultimately never quite pick up the ability to communicate effectively with others when needed. This is due to the fact that people never considered learning a second language as if it is their first.
For example, how would a young child, a toddler, learn to speak his/her native tongue? They mimic and copy what their parents say, or learn from their nanny. But do we as teachers want to teach toddlers English grammar and force them to memorize vocabularies, much like how students learn English in most of Asia? The answer is of course not. If a toddler can pick up a language at a blazing fast speed without vocabulary and grammar lessons, so should teenagers and adults.
I always tell my students that the most important aspect of learning English comes by learning how to speak first. Once you’ve become comfortable with conversing with others, you may start taking lessons in phonics, grammar, spelling, and eventually reading and writing. Why do we do this? Because conversations take up the majority of human interaction.
Do not give into social pressure! You may have been lead to believe your whole life that your English isn’t good enough unless you’ve passed enough tests, graduated from a foreign university, or have travelled to a dozen of countries. The truth is no one will actually take your English seriously until you’re able to speak to others with it, so speak out my friends!

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